Shipping policy
At korean-skincare.ae, we are committed to delivering 100% authentic Korean skincare products efficiently and safely to your doorstep across the UAE and GCC.
🌍 Shipping Regions
We currently ship to the following regions:
-
United Arab Emirates (UAE)
-
Gulf Cooperation Council (GCC) countries: Saudi Arabia, Kuwait, Bahrain, Qatar, and Oman
🚚 Order Processing & Fulfillment
-
All orders are processed and packed in Seoul, Korea, and shipped to our sub-warehouse in the UAE.
-
From there, your order is dispatched via local courier partners to your delivery address.
-
Orders are typically processed within 1–2 business days after payment confirmation.
⏱️ Estimated Delivery Times
-
UAE: 5–7 business days
-
GCC countries: 6–10 business days
Note: Delivery timelines may vary slightly due to customs clearance, courier delays, or public holidays.
💸 Shipping Fees
-
UAE Orders:
-
Free shipping on orders above AED 150
-
AED 15 flat rate for orders below AED 150
-
-
GCC Orders:
-
Shipping rates vary by country and will be calculated at checkout based on your location.
-
📦 Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track the delivery status through our courier partner’s tracking portal.
⚠️ Shipping Delays & Customs
While we strive to meet our delivery timelines, unforeseen delays (e.g., customs clearance, extreme weather, or courier issues) may occasionally occur.
-
We are not responsible for any delays caused by the courier or customs authorities.
-
Customers are responsible for any customs duties or taxes imposed by their country (outside UAE).
❗ Incorrect Address Disclaimer
Please ensure all shipping details are accurate at the time of order. We are not liable for failed deliveries due to incomplete or incorrect address information. If a package is returned to us, the customer will be responsible for re-shipping costs.
📞 Need Help?
If you have questions or issues related to your shipment, please reach out to us:
📧 Email: support@korean-skincare.ae
💬 Live Chat: Available on our website during business hours